(4.3 / 5)15+ Ratings

Iubenda Reviews

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Overall Rating

4.3
15 Reviews
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About Iubenda

iubenda.com is a platform that provides attorney-level compliance solutions for websites, apps, and organizations. It specializes in helping businesses adhere to legal standards and regulations related to online operations. The main focus of iubenda's services are based around data protection and privacy laws, as well as e-commerce laws.

Key offerings include a Privacy and Cookie Policy Generator, Comprehensive Cookie Solution, Internal Privacy Management Solution, and Consent Solution. It also provides Automatic Updates to keep your documents up-to-date with the latest in consumer, business, and contract law across global borders.

iubenda offers Multi-language Support and is backed by a team of real lawyers. It also features an Automated Site Scanner and Email Alerts to identify which services you need to add to your policy. It provides a White Label solution allowing you to remove any reference to iubenda and have a fully customized solution.

It's a comprehensive solution for managing online compliance across multiple countries and legislations. It's designed to let you focus on your business while it helps with the compliance.

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Iubenda Customer Reviews (15)

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Adélaïde Bonenfant
Adélaïde Bonenfant
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Jul 25, 2024
Sarah Ebersbach
Sarah Ebersbach
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Jul 24, 2024
Neera Rizzo
Neera Rizzo
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Jul 24, 2024
Danielle Graham
Danielle Graham
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Jul 23, 2024
Karolin Beyer
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Mireille Faucher
Mireille Faucher
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Rachelle Mothé
Rachelle Mothé
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Jul 22, 2024
Jóhann Sigurvinsson
Jóhann Sigurvinsson
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Melvin Huffman
Melvin Huffman
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Austin Banks
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Jul 20, 2024

Iubenda Customer’s Q&A

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Iubenda Features and Benefits

Here are the key features and benefits of iubenda.com:

  • Attorney-level compliance solutions: Provides compliance software for websites, apps, and organizations with attorney-level solutions to help becoming compliant with the law across multiple countries, languages and legislations.

  • Privacy and Cookie Policy Generator: Over 1600 legal clauses included. Customizable from hundreds of combinations, available in 14 languages, powerful and precise.

  • Comprehensive Cookie Solution: Complies with the EU cookie law.

  • Internal Privacy Management Solution: Allows for the management of privacy-related matters internally within the organization.

  • Consent Solution: Manages user consents effectively.

  • Automatic Updates: Remote and automatic updates handled by an international team of lawyers.

  • Multi-language Support: Available in up to 15 languages.

  • Backed by Real Lawyers: A team of lawyers constantly work to keep your documents up-to-date with the main international legislations.

  • Automated Site Scanner and Email Alerts: Identifies which services you need to add to your policy.

  • Auto-configuration Wizard: After scanning the site and answering a few simple questions, it suggests the right plan to achieve a 100% compliance score.

  • White Label: Allows you to remove any reference to iubenda and have a fully customized solution.

  • Centralized Management: Manage multiple documents and websites via a single dashboard.

  • Multi Users Account: Different users with different authorizations can access the same iubenda project.

  • Offline Viewing Available: Ensures that your users are always properly informed whether online or offline.

These features make iubenda.com a comprehensive solution for managing online compliance across multiple countries and legislations.

Iubenda Pricing

Here's the pricing information for iubenda.com:

  • Essentials Plan: $5.99 per site/app, per month when billed annually. It includes Privacy Policy and Cookie Policy Generator, autofill legal documents based on the characteristics of your site or app, legal documents updated if the law or requirements change, up to 20 third-party services and clauses can be added to the Privacy and Cookie Policy, and more.

  • Advanced Plan: $24.99 per site/app, per month when billed annually. It includes everything in the Essentials plan plus up to 30 third-party services and clauses can be added to the Privacy and Cookie Policy, all available languages, add custom text to your Privacy and Cookie Policy, Terms & Conditions, and more.

  • Ultimate Plan: $99.99 per site/app, per month when billed annually. It includes everything in the Advanced plan plus unlimited third-party services and clauses that can be listed in the Privacy and Cookie Policy, no iubenda branding, additional data-input fields, seamless integration of documents in your site or app, and more.

All plans come with a 14-day money-back guarantee. Please note that prices may vary, so it's always a good idea to check the official website for the most accurate and up-to-date information.

Payment Method

iubenda.com accepts payments via credit card or PayPal. If a refund is needed, it can be requested within 14 days after the purchase or renewal. To add or change the current payment method, log in to the iubenda account, click on the "Account & Billing info" button in the drop-down menu (top right-hand side of the page) to access the account page. Scroll down to the "Payment methods" section, delete the existing payment method if needed, and then add a new credit card or PayPal account. That's how the payment method can be added or changed. If there are any issues, support is available to help.

Iubenda FAQs

FAQ

Iubenda Alternatives

Here are some alternatives to iubenda.com:

  1. Termly
  2. Cookiebot by Usercentrics
  3. CookieYes
  4. Segment
  5. Osano
  6. OneTrust Privacy and Data Governance Cloud
  7. Tealium Customer Data Hub
  8. CookieScript
  9. TRUENDO
  10. DataGuard

These platforms offer similar services and can be considered when looking for alternatives to iubenda. They provide various features like consent management, privacy policy generation, and data privacy management. Some of them also offer free versions or trials. It's recommended to check out each platform to see which one fits the needs best.

FAQ

How To Open A Iubenda Account?

To open an account on iubenda.com, follow these steps:

  1. Visit the homepage or Dashboard of iubenda.com.
  2. Find and click the "Start Generating" button to begin creating a new project for an existing website, a site under construction, or an app.
  3. Enter the URL of the site and click "Next".
  4. Provide specific details about the site or app, such as its location and the language of the documents. Choose from 14 languages in the drop-down menu.
  5. Select the targeted users' location—worldwide, only in the country, or specific countries.
  6. Categorize the website as either Generic, Personal/Institutional, Publisher/Blog, E-commerce, SaaS, or Online Service. This information allows iubenda to determine the requirements that apply and customize the legal documents to meet the needs precisely.
  7. After submitting the site's details, iubenda will perform a scan. This scanning process involves checking the site for cookies, trackers, and third-party services to determine what legal documents and compliance mechanisms are needed. The waiting time depends on the complexity of the site, but it's usually just a few minutes.
  8. Once the scan is complete, a rating score based on compliance level indicators and a scanner report breaking down the findings will be provided. Options to fix issues directly through iubenda will also be available.

Remember, an email will be sent to complete the account configuration, but the configuration of the site can continue in the meantime. Enjoy using iubenda!

FAQ

Iubenda Return Policy?

iubenda.com provides a comprehensive guide on crafting a return policy that complies with regulations in the EU, UK, and the US.

For online, mail, and telephone order customers, they have the right to cancel their order for a limited time even if the goods are not faulty. They must offer a refund to customers if they’ve told them within 14 days of receiving their goods that they want to cancel. They don’t have to give any reason. Customers have another 14 days to return the goods once they’ve told them. They must refund the customer within 14 days of receiving the goods back.

In the United States, laws surrounding return and refund policies can vary by state. However, it’s a good practice to offer a clear and concise policy. A 30-day return policy is often considered standard.

Return shipping costs usually, EU consumers have to pay for the return shipping costs, but this is something they must inform them about before the purchase. In the UK, return shipping costs are borne by consumers, unless sellers have stated otherwise. Furthermore, they must take back at their own expense the goods that, by their nature, cannot normally be returned by post. It’s always useful to examine a return policy template for UK to know how to create your own. In the US, it’s common for customers to pay for return shipping unless the item is defective or the wrong item was sent.

Exceptions to Refund Policies EU and UK Some purchases are not covered by the right to cancel, for example: perishable goods personalized items and custom-made items services that have been fully performed newspapers and magazines culture and sports events trips and accommodations US Exceptions often include: perishable items gift cards downloadable software health and personal care items.

Failure to provide this information to customers expands the right of withdrawal from 14 days to 1 year and 14 days. Also, they’ll have to pay the return shipping costs for EU customers.

If you sell online, a return and refund policy is a must-have: most countries’ industry regulations require stores (even digital ones) to have an agreement to inform users about their policy on returns and refunds.

No Return, No Refund Policy is a term used by businesses to indicate that they will not provide money back to customers once a purchase has been made, regardless of the reason. This policy is often found regarding software downloads, event tickets, or other non-tangible items that cannot be returned. Under such a policy, customers cannot return products or services for a refund, although they may still be entitled to exchanges, credits, or repairs depending on the specifics of the policy and local laws. The specifics can vary from one business to another and can be subject to local, state, or federal regulations. For example, some businesses may allow refunds within a specific timeframe or under certain conditions, while strictly adhering to a “No Refund” rule otherwise.

A No Return policy is a policy set by some businesses stating that once a product is purchased, it cannot be returned to the seller. The sale is considered final once the customer has completed the transaction. This policy is typically found for products that are made to order, such as custom-made clothing or personalized gifts, and for products that have a limited lifespan, such as perishable food items. Careful though as some jurisdictions may override a No Return policy in certain circumstances, such as when the product is defective or not as described.

No, the No Refund Policy is not illegal but this can depend on your jurisdiction, industry, and specific circumstances surrounding the sale, like the type of product/service you’re offering. In fact, consumer protection laws can vary widely from country to country, and some allow No Refund policies, others don’t, while others heavily regulate them. Some examples: In some places, businesses are allowed to set their own refund policies, including No Refund policies, as long as they are clearly communicated to the customer before the purchase; Even in jurisdictions where a No Refund Policy may generally be legal, there are often exceptions. When a product is faulty or misrepresented, it can be a legal requirement for the seller to repair, replace or refund the item (i.e. regardless of their own refund policy);

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